B2B Industrial Sourcing — Order & Returns Terms
Globalor operates as a business-to-business sourcing partner. Orders are placed against confirmed quotes with agreed specifications, MOQ, and incoterms. The following terms apply to all returns and quality claims.
1. Pre-shipment quality control
All orders undergo manufacturer-side QC before shipment. Where requested, we arrange independent third-party inspection (cost passed at-cost). Customers receive a QC report and (where applicable) sample images for sign-off prior to dispatch.
2. Reporting defects on arrival
Any visible damage to packaging or units must be noted on the carrier’s POD (proof of delivery) at the moment of receipt. Hidden defects must be reported within 14 calendar days of arrival, with photographs and the affected lot/batch numbers, by email to operations@globalor.co.uk.
3. Returns of conforming goods
Bulk-manufactured industrial components are not eligible for return where they conform to the agreed specification on the purchase order. We strongly encourage clients to order pre-production samples for sign-off before bulk manufacture.
4. Returns of non-conforming goods
If goods are demonstrably non-conforming to the agreed specification, we will work with the manufacturer to arrange replacement, credit, or partial refund — handled on a case-by-case basis with documented evidence.
5. Trade finance & payment
Quality disputes do not entitle the buyer to withhold settlement of accepted invoices. Disputed amounts will be ring-fenced and resolved through the agreed dispute mechanism set out in your purchase order or trade-finance contract.
6. Contact
For all returns, claims, and after-sales support:
Operations: operations@globalor.co.uk
General: contact@globalor.co.uk
Phone: +44 207 977 1274